Last Updated: May 17, 2026
Welcome to the Harvest-N-Hive Market community! Our Refund and Returns Policy has been meticulously thought out to offer fairness and transparency to both Customer and Vendor alike. Because our marketplace connects independent local producers, makers, artisans, and farmers directly with shoppers, our refund guidelines are structured to protect both our valued consumers and our small businesses.
1. Vendor Sales and Prepared Goods
- Perishable Items: Due to the nature of local farming and cottage food production, all sales of perishable goods—including fresh produce, baked items, dairy, honey, and custom floral arrangements—are generally final sale once purchased from a vendor.
- Artisanal & Handmade Goods: For non-perishable goods (such as handmade crafts, soaps, woodworking, or apparel), individual market vendors manage their own return and exchange policies. If an item is found to be defective or damaged upon opening, please contact the specific vendor directly via their vendor profile or reach out to our market support team to facilitate an introduction.
- Other Market Items: For any other products sold at the market that do not clearly fall into the categories above, return eligibility is entirely at the discretion of the individual vendor. We encourage shoppers to ask vendors about their specific shop policies before purchasing unique items.
- Proof of Purchase: A digital receipt or proof of payment via our marketplace system is required for any vendor-assisted resolution.
2. Vendor Booth and Stall Rentals
This section applies to our registered local vendors regarding physical stall bookings and market day attendance:
- Market Cancellations: If Harvest-N-Hive Market, LLC must cancel a scheduled market day due to severe emergency weather conditions or state site safety hazards, a full financial refund for your stall rental fee will be automatically issued back to your original payment card within 5 to 10 business days.
- Vendor Cancellations: Vendor stall rentals are generally non-refundable if you simply choose not to attend. However, if you notify the market administrator at least 7 days prior to the market date that you cannot make it, your booth fee may be credited toward a future market date at the administration’s discretion. Emergency absences will be reviewed human-to-human on a case-by-case basis.
3. Marketplace Chargebacks and Discrepancies
Harvest-N-Hive Market, LLC provides the secure digital transaction engine connecting buyers and sellers. If you experience an unauthorized transaction, duplicate charge, or automated system billing error, please notify our administrative team immediately so we can audit the digital gateway log and issue a correction. Approved financial processing refunds typically reflect back on your original payment card within 5 to 10 business days.
4. Need Help?
Our goal is an honest, supportive community. For questions related to vendor store products, order disputes, or stall rentals, please contact us at:
Harvest-N-Hive Market, LLC Email: larry@harvest-n-hive.com